Privacy Policy

1. Data controller

The controller responsible for your personal data is ELEVATEXPERT S.L., Calle Cortegana, Nº 21, 21006 Huelva, Spain. You can reach us at info@elevatexpert-sl.com.

2. Categories of data we process

Depending on how you interact with us, we may process:

• Identity and contact data — name, company, job title, email address, telephone number, and postal address when you submit a form, send an email, or sign a contract.
• Communication data — messages you send us and related metadata (for example timestamps).
• Technical and usage data — IP address, browser type, device identifiers, approximate location derived from IP, pages viewed, and referring URLs, collected through server logs and, where you consent, cookies or similar technologies.
• Marketing and preferences — subscription choices, campaign interactions, and stated interests relevant to our IT marketing offering.

3. Purposes and legal bases

We process personal data only where permitted under the UK GDPR / EU GDPR and applicable Spanish law. Typical purposes include:

• Responding to enquiries and delivering services — performance of a contract or steps prior to entering a contract; legitimate interests in operating our business.
• Website operation and security — legitimate interests in maintaining availability, preventing abuse, and improving stability.
• Analytics and non-essential cookies — consent, where required; you can withdraw consent at any time via your browser settings or our cookie controls.
• Compliance and legal claims — legal obligation or legitimate interests in establishing, exercising, or defending legal rights.

4. Retention

We keep personal data only as long as necessary for the purposes described, including statutory retention periods for accounting, tax, or commercial records. Technical logs are retained for a limited period compatible with security and troubleshooting needs.

5. Recipients and processors

We may share data with trusted service providers (for example hosting, email delivery, analytics, or CRM tools) who process data on our instructions under appropriate agreements. We may also disclose information where required by law or to protect our rights and the safety of users.

6. International transfers

If we transfer personal data outside the European Economic Area, we implement safeguards recognised under applicable data protection law, such as standard contractual clauses approved by the European Commission.

7. Your rights

Subject to conditions in applicable law, you may have the right to access, rectify, erase, restrict processing, object to certain processing, and data portability. Where processing is based on consent, you may withdraw consent without affecting the lawfulness of processing before withdrawal. You may lodge a complaint with a supervisory authority; in Spain, the Agencia Española de Protección de Datos (AEPD).

To exercise your rights, contact us at info@elevatexpert-sl.com.

8. Cookies

Our site uses essential cookies to operate core features. Optional cookies may be used for measurement or preference purposes only with your consent, as described in the cookie banner when you first visit. For more detail, see the choices presented in that banner and your browser documentation.

9. Security

We apply appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, or unlawful processing. No method of transmission over the Internet is completely secure; we encourage you to use secure channels when sending sensitive information.

10. Children

Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us and we will take steps to delete it.

11. Changes to this policy

We may update this Privacy Policy to reflect legal, technical, or organisational changes. The revised version will be published on this page; we encourage you to review it periodically.

12. Contact

For any questions about this Privacy Policy or our processing of personal data, write to info@elevatexpert-sl.com or write to the postal address in section 1.